When a Piece Needs Another Path.
This Return & Refund Policy explains the general process for return requests, damaged or incorrect products, exchanges, approved refunds and return-related customer support for jovialness™ woven furniture and home products purchased through jovialness.com.
Start the Conversation Before Sending Furniture Back.
Furniture returns can involve product condition, packaging, shipment size and return destination details. Contact support first so the request can be reviewed in context.
Tell Us What Happened
Provide the order number, product name and a clear description of the return or order-related issue.
02Keep the Product Available
Keep the furniture, packaging and relevant shipment materials available while the request is being reviewed.
03Wait for Return Details
Where a return is applicable, follow the instructions and destination provided for the specific request.
04Resolution
The available resolution may depend on the product, request and circumstances involved.
The Condition of the Piece Matters.
Furniture can be affected by assembly, use, packaging, handling and transit. Relevant details may be considered when reviewing a return request.
Keep the product in the best available condition while a return-related request is being reviewed.
Keep relevant packaging and shipping materials where possible, especially when reporting delivery damage.
Keep the furniture together with relevant parts, components and included items connected with the order.
Photographs and a clear description may help explain visible damage, defects, missing components or an incorrect item.
Starting a Return Request
Contact jovialness™ customer support before sending a product back.
When contacting support, provide enough information to understand the request, such as:
- Order number.
- Product name.
- Reason for the return request.
- A description of any product or shipment issue.
- Photographs where they are relevant to visible damage or another product concern.
Return Eligibility Review
Return eligibility may depend on the product, product condition, order circumstances and reason for the request.
Product-specific information or other relevant circumstances may also affect the available return process.
A request should be reviewed before a product is sent to any location.
Product Condition & Included Items
Product condition may be relevant when evaluating a return request.
Keep the furniture and any relevant components, included parts, packaging and order materials available while the request is reviewed.
Avoid unnecessary additional use or alteration once you determine that a return-related request may be necessary.
Return Instructions
Where a return is applicable, customer support may provide instructions relevant to the specific request.
Follow the supplied instructions before arranging or sending a return.
Sending an item without first confirming the relevant return destination may interfere with return processing.
Return Shipping
Return-shipping arrangements may depend on the reason for the request, product, destination and other relevant circumstances.
Any applicable instructions relating to return shipping should be confirmed through customer support before the product is sent back.
Damaged Furniture or Shipment
If furniture or another product arrives with visible damage, contact customer support and provide the relevant order information.
Keep the item, packaging and shipment materials available while the issue is being reviewed.
Photographs may be useful to document the condition of the product and packaging.
Incorrect Product Received
If the product received does not match the item associated with your order, contact customer support.
Include the order number, product information and photographs where they help explain what was received.
Keep the product and packaging available until instructions are provided.
Missing Parts or Components
If a furniture product appears to be missing a component or included part, review the product, packaging and available order information first.
If something still appears missing, contact customer support with the product name, order number and a description of the missing component.
Exchanges
Exchange availability may depend on the specific product, inventory and circumstances of the request.
Contact customer support to determine what options may be available before sending a product back.
Refunds
Where a refund is approved, the refund process may depend on the relevant order and payment method.
A refund should not be considered approved solely because a return request has been submitted.
Any applicable refund is subject to the review and resolution of the relevant request.
Original Payment Method
When a refund is approved, it is generally directed through the applicable original payment method where possible.
The time required for an approved refund to appear may depend on the payment service or financial institution involved.
Order Changes & Cancellations
If you need to request an order change or cancellation, contact customer support as soon as possible.
Whether the request can be completed may depend on the order's current processing, fulfillment or shipping status.
Once an order has progressed through certain fulfillment or shipping steps, a requested change may no longer be possible.
Return Destination
The business address listed on jovialness.com should not automatically be treated as a return warehouse or return destination.
Contact customer support before sending a return.
Where a return is applicable, use only the destination and instructions provided for the specific request.
Changes to This Return & Refund Policy
This Return & Refund Policy may be updated from time to time to reflect changes in store operations, return processes or applicable requirements.
An updated version may be posted on this page with a revised update date.
If Something Arrives Wrong, Keep the Evidence With the Piece.
Damage, incorrect products and missing components can require different information. Keeping the order and packaging together can make the issue easier to explain.
Photograph relevant damage to the product, packaging or shipping materials where useful.
Keep the item received and identify the product associated with the original order.
Check all packaging and included materials before reporting a missing furniture part.
Keep the order number, product name and checkout email available when contacting support.
Please Contact Support Before Sending Any Furniture Back.
Do not automatically send returns to the business address shown below.
The business address identifies the company and should not automatically be treated as a return warehouse or return destination.
Contact jovialness™ customer support first. Where a return is applicable, follow the return destination and instructions specifically provided for that request.
Need Help With a Return, Refund or Order Issue?
Contact jovialness™ customer support with the order number, product name and a clear description of the request. Include photographs where they are relevant to visible product or shipping damage.
Company & Contact Details
Business identification and customer support information associated with jovialness.com.
A Clearer Way to Resolve the Pieces That Didn’t Work Out.
This Return & Refund Policy provides the general framework for jovialness™ return requests, damaged or incorrect products, exchanges and approved refunds. Start by contacting customer support before sending any furniture or home product back.